Terms and Conditions

Ugh……Rules!!! Here at Twilight Greetings we are not crazy about policies, terms & conditions or rules but we understand they are necessary to keep things running smoothly. You and your recipient are very important to us and we want you to be completely over-the-top satisfied with our service but sometimes things happen beyond our control, therefore we need to have some rules in place. Our business is a fun and exciting one that brings smiles to everyone!!

Our Rules

We respectfully reserve the right to decline a delivery area that we feel may be unsafe for our critters and our personnel.

Please do not remove any of our critters. If you need them taken down, please give us a call and we’ll gladly come and get them. If they are taken down by anyone other than an employee of Twilight Greetings, and some go missing or any part becomes damaged the person sending the surprise will be charged. (See below for our prices)

DO NOT, under any circumstances allow children to play with or around our display or pull up any of our critters. We cannot be held responsible for injuries incurred from removing or playing with or around our displays. Let’s keep your children safe!

Lawn Greetings are inserted in the ground using H-stakes. None of our stakes will tear up your lawn and the upmost of care is utilized when erecting the displays, however Twilight Greetings is not liable for any damages to the lawn or property for damages caused by circumstances not within our control.

We will not, under ANY circumstances, put up a “mean” display. We won’t allow cruel jokes of any kind. Our business is to make people Happy! If we find we were tricked into a mean display, and the display gets damaged, you the sender will be held responsible and will be charged for all the damaged or missing items. Please see below for pricing.

Whew!! That was easy, only 5 rules! Now on to our Refund and Payment Policies…….

REFUND POLICY

We offer a full refund for certain situations:

    If we are unable to deliver due to adverse weather conditions such as heavy
                                  rain, snow, ice, high winds, frozen ground or anything else beyond our control
                                  then we will make every effort to deliver as long as we are safe doing it.

If you cancel 48 hours in advance starting from midnight of the rental date.
All cancellations will incure a credit card fee of 5%.

We will NOT offer refunds for these reasons:

If we are unable to set up the display due to an agitated loose dog or other
animal

If you do not cancel 48 hours in advance of midinght of the rental date.

If we are given the wrong address and are unable to reach you. We will make every attempt to deliver your display based on the information given to us, but if it doesn’t jive, we can’t be held liable. Please double check the address given to us!

If the recipient requests us to remove the display

If we cannot set up the display because of a gated community not allowing us access. (It’s not fun arguing with a guard in the middle of the night!)

Or for any other reason beyond our control

PAYMENT POLICY

Payment is requested by email thru Paypal. (a Paypal account is not required).
We accept Visa, MasterCard, Discover, American Express. Payments must be made at the time of the reservation. Payment is required to guarantee the date for the display.

Orders placed less than 24 hours prior to the requested date, will have a surcharge fee of $20.00. We can not process any orders after 5:00 PM for next day delivery. Our deliveries begin at midnight. Excluding stork displays.

MISSING/ STOLEN OR DAMAGED/VANDALIZED ITEMS

In the event any items are missing, vandalized, kept as souvenirs or stolen, the following fees apply:

$15.00 per small lawn critter

$250.00 per jumbo lawn critter

$200.00 per A-Frame Sign

It will be the responsibility of the party who ordered the display to pay the replacement fees. The credit card on file will be charged.